Microsoft is giving me, and countless other people headaches with the Vista Service Pack 1 update. Luckily I haven’t had an inoperable operating system yet, and right now, my personal install score is: 2 failures – 1 success. Since I have a near factory fresh Toshiba laptop on my desk which experienced that BSOD, I gave them a call to see what’s up as their site didn’t tell me anything about Vista issues. I received some bad advice and feel sorry for people that may follow it blindly. No surprise really, and many manufacturer’s may unfortunately say the same thing. Toshiba’s Level 1 advice: a) a program you installed is incompatible, do a factory restore then try again. Sorry, this machine only has an additional browser or two and a card game. b) something you installed caused a driver issue, do a factory install and try again. Sorry, I did not update any drivers and the factory restore for that matter would be useless, it would just set the device drivers back to where they are now. c) call MS. Oh right, who will say call Toshiba. Toshiba’s level 2 advice d) download the standalone installer, don’t go through update. Fair. I prefer to work that way anyhow. Unfortunately that was the method I used the other night. e) there are no known issues between SP1 and Toshiba notebooks. All are Toshiba notebooks are Vista SP 1 compatible. No upgrades or downgrades of drivers are required. Red alert! While I was on hold, a little light bulb had flipped on in the back of my head. Clearly my BSOD was some driver issue (didn’t catch the name, it rebooted on me the second I noticed it from the corner of my eye) and the reason of my call to Toshiba. Microsoft didn’t give any install notes about hardware incompatibilities, driver issues and I didn’t find it upon a first quick search. Anyhow.